Shipping policy

Last updated: October 22, 2026

Thank you for shopping with OpenBulk. This policy explains how we process and ship orders, how shipping costs are displayed, and what to expect after you place an order.

Order Processing

Any order-processing timeframe shown on a product page or at checkout applies to that order. We will process and ship orders within the stated timeframe. If no timeframe is stated, we will ship as soon as reasonably practicable and within any timeframe required by applicable law.

If we learn that we cannot ship an order within the promised timeframe, we will notify you and provide the options required by applicable law, which may include agreeing to a delay or cancelling the order for a refund.

We will send an order confirmation after your order is placed. Once your order ships, we will send a shipping confirmation and tracking information when the selected service supports tracking.

Shipping Methods & Delivery Times

We primarily ship from Japan using Japan Post and FedEx. The carrier and service available for an order may depend on the destination, package size and weight, shipment value, service availability, and applicable shipping or customs requirements.

Available shipping options and estimated delivery times will be shown on the product page and/or at checkout. Delivery times are estimates, not guarantees, and begin after the order has shipped. Delivery may be delayed by the carrier, customs processing, weather, or other events outside our reasonable control.

Shipping Costs

Shipping costs or estimates will be displayed on the product page before purchase, and the applicable shipping charge will be confirmed at checkout before you submit your order. Shipping charges may depend on the destination, package weight and dimensions, and selected shipping service.

Shipping is not free unless the product page, checkout, or an applicable promotion expressly states that free shipping applies to your order.

U.S. Orders — Duties, Taxes, and DDP

All orders shipped to addresses in the United States are shipped on a Delivered Duty Paid (DDP) basis. OpenBulk arranges for applicable import duties, taxes, and import-related charges required for delivery to be declared and paid in advance as required by the selected carrier and shipping process.

Any applicable DDP-related amounts that apply to your order will be disclosed on the product page and/or at checkout before you complete your purchase. The final total payable at checkout will show the charges applicable to your order. You should not be asked to pay the same import duties or taxes again when the package is delivered.

If a carrier or customs authority contacts you to request import duties or taxes for an order shipped on a DDP basis, please contact us at support@openbulk.store before paying, where practicable, so we can check the request with the carrier.

Customs authorities make the final determination on classification, valuation, admissibility, and any duties or taxes assessed. Customs clearance may cause delays, and we may need accurate information from you to complete delivery or customs formalities. Please respond promptly to reasonable requests for information.

Shipping Destinations

We currently ship to eligible addresses in the United States. Available destinations and shipping methods are shown during checkout. We may be unable to ship to some locations or may need to cancel and refund an order if a carrier or applicable rule prevents delivery.

Order Tracking

When tracking is available for the selected service, we will email you a tracking number and link after your order ships. Tracking information may take time to appear or update after the carrier receives the package.

Address Accuracy

Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible at support@openbulk.store. We may be able to correct an address before the order ships, but changes cannot be guaranteed. After dispatch, address changes or rerouting may be unavailable or subject to carrier restrictions.

Lost, Damaged, or Delayed Packages

If your package appears to be lost, arrives damaged, or is significantly delayed, contact us at support@openbulk.store and include your order number and tracking details. For damaged items, please include clear photos of the items and packaging if possible. We will review the issue and work with the carrier where appropriate.

Estimated delivery dates are not guaranteed. Any remedy, replacement, or refund will be handled in accordance with our applicable policies and the laws that apply to your order.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. We may be able to make changes before dispatch, but we cannot guarantee changes or cancellation after the order has shipped.

If we cannot ship your order within the promised timeframe, we will provide any notice and cancellation or refund options required by applicable law. Where a refund is due, it will generally be issued to the original payment method where possible and handled in accordance with our refund policy and applicable law.